t999 Privacy Policy

This Privacy Policy applies to all users of the t999 online gaming and sports betting platform, accessible at https://t999.win and any associated mobile web interface (collectively, the "Platform"). It sets out in plain, formal terms how t999 collects, processes, stores, shares, and protects the personal data of individuals who visit, register on, or interact with the Platform.

t999 is committed to protecting the privacy and personal data of its players. We recognise that players in Bangladesh entrust us with sensitive financial and identity information, and we take that responsibility seriously. This policy has been written to be clear and comprehensive, so that you understand exactly how your data is handled before you share it with us.

By accessing the t999 Platform or creating a registered account, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the Platform immediately.

For the purposes of this Privacy Policy, t999 (operating the platform at https://t999.win) acts as the data controller — that is, the entity that determines the purposes and means by which your personal data is processed.

All data-related enquiries, access requests, correction requests, and deletion requests should be directed to the t999 data support team using the contact details provided in Section 14 of this policy. We will acknowledge all formal data requests within one (1) Business Day and aim to resolve them within two (2) Business Days.

t999 collects personal data through several mechanisms: directly from you when you register or interact with the Platform, automatically through technical systems as you use the Platform, and from third-party service providers where this is necessary to verify your identity or process your payments. The categories of data we collect are described in the table below.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data except where you voluntarily disclose health-related information in the context of a responsible gaming self-exclusion request, in which case such information is used solely for the purpose of applying the self-exclusion.

t999 uses your personal data for specific, clearly defined purposes only. We do not use your data for any purpose that is incompatible with the purposes listed below without first obtaining your explicit consent.

• Account management: To create, maintain, and administer your t999 player account, including verifying your identity and age (21+ requirement) and managing your account preferences and settings.
• Service delivery: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks; to settle bets and casino game outcomes; to credit bonuses and promotional rewards to your account.
• KYC and fraud prevention: To verify the documents you provide during the KYC process; to detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Customer support: To respond to your queries, complaints, and formal dispute submissions through the live chat and email support channels.
• Responsible gaming: To monitor and apply any responsible gaming limits, cooling-off periods, or self-exclusion requests you have set; to identify patterns of gambling behaviour that may suggest harm, in order to fulfil our duty of care obligations.
• Platform improvement: To analyse aggregated, anonymised usage data to understand how players interact with the Platform and to improve game selection, user interface, and overall user experience.
• Legal compliance: To comply with applicable laws, regulatory requirements, and lawful requests from competent authorities; to maintain transaction records as required by applicable financial regulations.
• Communications: To send you account-related notifications (deposit confirmations, withdrawal confirmations, security alerts, bonus credits). Marketing communications are sent only where you have expressly opted in to receive them, and you may opt out at any time.

t999 processes your personal data on the following legal bases:

• Contractual necessity: Processing your identity data, contact data, and financial data is necessary to perform the contract between you and t999 — that is, to operate your account, process transactions, and deliver the gaming and betting services you have requested.
• Legal obligation: Processing your KYC verification documents and transaction records is necessary for t999 to comply with applicable anti-money laundering, age verification, and financial record-keeping obligations.
• Legitimate interests: Processing technical data and usage data for fraud prevention, security monitoring, and Platform improvement is carried out on the basis of t999's legitimate business interests, balanced against your rights and freedoms. We conduct regular assessments to ensure this balance is maintained.
• Consent: Where t999 processes your data for marketing communications or for any purpose not covered by the above bases, we do so only on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

t999 uses cookies and similar tracking technologies on the Platform to deliver a functional, personalised, and secure user experience. A cookie is a small text file placed on your device by a web server when you visit a website. Cookies do not give t999 access to your device or to any other information on it beyond what you choose to share with us.

The following categories of cookies are used on the t999 Platform:

• Strictly necessary cookies: These are essential for the Platform to function. They enable core features such as user authentication (keeping you logged in during a session), security token validation, and session management. These cookies cannot be disabled without impairing Platform functionality.
• Performance and analytics cookies: These cookies collect anonymised information about how visitors use the Platform — such as which pages are visited most frequently, how long sessions last, and which game categories attract the most engagement. This data is used in aggregate form to improve Platform performance.
• Functional cookies: These cookies remember your preferences — such as your preferred language setting or responsible gaming reminder intervals — to provide a more personalised experience during and between sessions.
• Security cookies: These cookies support t999's fraud detection and account security systems by helping us identify unusual login patterns or suspicious activity associated with your account.

t999 does not use third-party advertising cookies or behavioural tracking cookies for the purpose of serving targeted advertisements on external websites. You may adjust your cookie preferences at any time through your browser settings; however, disabling strictly necessary cookies may affect your ability to use the Platform.

t999 does not sell, rent, or trade your personal data. We share your data only in the following limited and clearly defined circumstances:

• Payment processors: Your financial data (MFS account references and transaction amounts) is shared with bKash, Nagad, Rocket, Upay, and our banking partners solely to process your deposit and withdrawal requests. These parties act as independent data controllers for the data they receive and process in connection with their own payment services.
• Identity verification providers: Where t999 uses a third-party KYC or identity verification service to assist in reviewing your Verification Documents, your identity data and document images may be securely transmitted to that provider for the sole purpose of completing the verification. We select only reputable providers who operate under data protection standards equivalent to those described in this policy.
• Game providers: When you play a game powered by a third-party provider (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), your username and gameplay session data are transmitted to that provider to enable the game to function. These providers do not receive your full identity or financial data.
• Legal and regulatory authorities: t999 may disclose your personal data to competent legal or regulatory authorities where required to do so by applicable law, court order, or official governmental request. In such cases, t999 will disclose only the minimum data necessary to satisfy the legal requirement.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of t999's business assets, your personal data may be transferred to the acquiring entity, provided that the acquiring entity agrees to honour this Privacy Policy or provides you with a materially equivalent level of privacy protection.

To operate the t999 Platform effectively, we engage a limited number of trusted third-party service providers who process personal data on our behalf. These providers act as data processors — they process data only according to t999's documented instructions and are contractually prohibited from using your data for their own purposes.

Categories of third-party processors we engage include:

• Cloud hosting and infrastructure providers who store Platform data in secure, encrypted server environments
• Customer support software providers who power the live chat system within your account dashboard
• Anti-fraud and security monitoring services that help us detect and prevent account compromise and financial crime
• Email delivery services used to send account-related notifications and, where consented to, marketing communications
• Analytics platforms that process anonymised, aggregated usage data to help us understand Platform performance

All third-party processors engaged by t999 are subject to a formal data processing agreement that requires them to implement appropriate technical and organisational security measures, process data only for the specified purpose, and promptly notify t999 of any data security incidents that may affect your personal data.

t999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law. The following retention periods apply to the principal categories of data we hold:

When the applicable retention period expires, t999 will securely delete or irreversibly anonymise the relevant data so that it can no longer be associated with you as an individual. If you request deletion of your data before the end of an applicable retention period, t999 will comply to the fullest extent possible while retaining only the minimum data necessary to meet its legal obligations.

t999 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your browser or device and the t999 Platform
• Encryption at rest for all sensitive data stored in t999's databases and file storage systems, including identity documents and financial records
• Role-based access controls ensuring that t999 staff members can access personal data only to the extent required to perform their specific job functions
• Multi-factor authentication for administrative access to systems that store or process personal data
• Regular security audits and penetration testing conducted by qualified security professionals to identify and remediate vulnerabilities
• Incident response procedures that define how t999 identifies, contains, and reports data security incidents, including a commitment to notify affected players without undue delay in the event of a breach that poses a risk to their rights
• Staff training on data protection obligations and secure data handling practices, completed by all team members with access to personal data

As a t999 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact t999 support via live chat or by emailing [email protected] (plain text — not a clickable link). We will respond within two (2) Business Days.

The t999 Platform is strictly intended for individuals who are at least 21 years of age. t999 does not knowingly collect or process personal data from persons under the age of 21.

If t999 discovers or has reason to believe that an account has been registered by a person under the age of 21, that account will be immediately suspended, all associated personal data will be reviewed, and any funds held in the account will be handled in accordance with our Terms & Conditions regarding ineligible players. The account and all associated personal data will be deleted as soon as it is safe to do so under applicable regulatory obligations.

If you are a parent or guardian and believe that a minor in your care has registered a t999 account or provided personal data to t999, please contact us immediately at [email protected] (plain text — not a clickable link) so that we can take prompt action.

t999 reviews this Privacy Policy on a regular basis and reserves the right to update it at any time to reflect changes in our data processing practices, legal obligations, or the services we offer. When material changes are made, we will update the effective date displayed at the top of this page.

For significant changes that materially affect how we use your personal data, t999 will provide advance notice via an in-account notification or by email to your registered contact address, where practicable, before the updated policy takes effect. We encourage you to review this page periodically to stay informed about how t999 protects your privacy.

Your continued use of the t999 Platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the Platform and may request account closure by contacting t999 support.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way t999 handles your personal data, please contact our support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week (BST, UTC+6), accessible directly within your t999 account dashboard after login
• Email: [email protected] (plain text — not a clickable link)
• Response time: Live chat responses are typically immediate. Email responses are provided within two (2) Business Days.

All data-related requests should be submitted in English and must include your registered account username and a clear description of your request. t999 will acknowledge receipt of all formal data requests within one (1) Business Day.